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Frequently asked questionsCwestiynau Cyffredin

How do I book a viewing?

Our show apartments are already open, so we looking forward to showing you around and talking you through everything. Please give our Residents’ Services Team a call on 0292 0024655 or send an email to [email protected] and we’ll happily book you in.

When will I be able to move in?

Our apartments are available to let now.

Do the apartments come furnished?

Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought through every detail – from sustainable bedside tables, to the double or king- sized sumptuous beds in every bedroom. Or you can chose an unfurnished apartment and bring your own furniture. The choice is yours.

Is there car parking?

Yes, there are 50 secure allocated parking spaces especially for residents. You can apply to rent one for a monthly fee. Please give our Residents’ Services Team a call on 0292 0024655 or send an email to [email protected]

Does the gym cost extra? When will it open?

No, it doesn’t cost any extra, so work out as much as you like. Ask our Residents’ Services Team for more information on how to join. The gym will open in June.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size and breed. As a general guide, small pets are ok, but medium and large ones might not be. You can view a copy of the Pet Policy here.

Can I decorate the apartment?

Yes. You need to complete an Alterations Request form and get this approved by the on-site team first.

Is broadband included?

Yes, 100 mbs is included free. Broadband is provided in each apartment for residential use and Wi-Fi is available in the communal areas. The provider is Glide. In order to access the apartment’s broadband, you will need to sign Glide’s Terms and Conditions. Apartments will also be set up for Freeview.

Is there cycle storage?

Yes. It’s free and secure with fob access located inside the building and available to residents on a first come first serve basis. There are 160 spaces available. Before using the bike storage for the first time, please see the Residents’ Services Team to confirm your make, model and colour of bike. You will also need a bike lock and chain to secure the bike in the stand.

Are there communal areas?

Absolutely. Multiple! Wood Street House features a number of shared spaces which are available to all residents. These includes a residents’ lounge, private dining spaces, gym, co working spaces and a private terrace. These areas offer a great space to relax in, meet other residents, or work from for a change of scene.

Will there be residents' events?

Most definitely. We’re creating a vibrant community and will be running regular events. Everything from wine and cheese tastings, virtual fitness classes, Summer BBQ’s, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Do I get any residents' discount?

Yes. All our residents get access to local business discounts especially for our residents. From eating out at your favourite restaurant for that big milestone or enjoying a tour of one our many fine distilleries around Cardiff.

What sort of contracts will be available?

The agreement you will sign is a Welsh Occupation Contract for a fixed term, with the option to sign future contracts. We hope you will stay as long as you like.

Do I have to pay a deposit for my apartment when I move in?

We ask for a deposit before you move in, and this is registered with an approved tenancy deposit scheme. It’s refunded to you when you move out in line with the terms of your contract and the condition of the property.

Can I have a BBQ on my balcony or terrace?

No. This is a fire hazard to the building and residents.

Can I smoke in my apartment?

No. You can’t smoke in the apartment or anywhere in the building including on communal terraces. Please use the designate areas outside of the building.

Can I hire the private meeting rooms or dining rooms?

Yes these can be hired for a fee, and can be reserved though the Residents’ Services Team.

Do I need to pay for utilities?

Yes, you do need to pay for utilities. Utilities are not included in the rent. Heating and hot water is supplied through a central system and billed on a consumption basis. These bills must be paid by direct debit. Water and electricity are billed on the same basis. Residents are responsible for paying their council tax directly to Cardiff City Council. Residents are also responsible for paying any TV Licence directly to TV Licensing.

Is there an online support service?

Yes. All residents have access to a private Residents’ Portal where you can read handy apartment user guides, log any maintenance requests, view your rent balance of your account, and receive regular building updates and community events.

You will be provided with a username and log in to the Residents’ Portal by the Residents’ Services Team.

Who is my landlord?

Wood Street House is a build-to-rent property created by Legal & General.

Who is my managing agent?

Urbanbubble are the registered Letting Agent for this community.

Who do I keep in contact with during the application process?

Please contact our Residents’ Services Team using the email [email protected] or alternatively call them direct on the Wood Street House telephone number 0292 0024655. The Team will keep you up to date at all points and signpost you through the simple referencing process.

What's included in my rent?

  • Your apartment
  • Designer furniture if applicable
  • Broadband
  • Cycle Storage
  • Management team & concierge on-site
  • Parcel collection
  • Maintenance team on-site
  • All our amenities:
    • Gym
    • Outdoor Terrace
    • Games and TV Lounge
    • Work Space

What are the documents required to start the application process?

We require photo identification:

  • In the form of a passport or national identity card

If you don’t have a passport, please provide us with both of the following:

  • A copy of your full driving or provisional photo card UK driving license
  • A copy of your birth certificate

We also require Proof of your Address dated in the last 3 months.

Please speak to the on-site Residents’ Services Team if you have any questions regarding any of the above.

Without this documentation your application cannot begin. Therefore it is imperative these documents are received asap.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

What is a reference check?

  • Once the full document is received, your application details will be sent to our trusted approved referencing agency, The Lettings Hub. We will endeavour to do this as soon as possible so not to hold you up moving into your new home!
  • The Lettings Hub will email you straight away and request that you complete their online application form.
  • Please complete the form as soon as it is received so that The Lettings Hub can start your check
  • Where necessary, the reference check will include an employment and previous landlord reference.
  • Upon completion of the credit check, The Lettings Hub will contact the Residents’ Services Team and confirm if you have passed or failed.
  • If you have passed, we will telephone you to advise this and to agree a move in date and discuss the next steps.
  • If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application.

Who arranges my move in date?

  • Upon passing your reference check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date. The arrangements will then by confirmed by email.
  • The apartment will be checked on site for maintenance and cleaning before you move in so that your new home is perfect!
  • We will email you your Contract for signature and a calculation of move in monies.
  • Cleared payment is required in our bank account before the move in as well as your signed contract in order to avoid delays to your move in.
  • Without the two above items, keys cannot be exchanged and we will have to push the move in date back.

What happens after my move in?

  • The Residents’ Services Team will upload a countersigned Contract, your apartment’s Inventory and your Welcome Guide (which includes information on the amazing site, the amenities and facilities available to you), to the Residents’ Portal.
  • Following your move in, any queries or questions you may have will be happily answered by our Front of House team or our on-site Residents’ Services Team.
  • If, upon moving in, you would like another guided tour and induction to the on-site facilities, please email [email protected] or pop and see the team in person and we’ll schedule in date and time!
  • Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days on the initial contract from The Lettings Hub ( as per your signed reservation form). Delays may result in your application being cancelled and the apartment going back on the market.

What our residents say

Excellent design throughout the building, clearly a lot of thought has been put into every aspect to the apartments, from the ventilation system that keeps fresh air moving through the apartments, to the 24/7 digital parcel collection, bin store, and fantastic on-site facilities like the gym.

KO
Wood Street House Resident

The gym is one of the best I have had in apartment buildings, including when I lived in Los Angeles

Jared S
Wood Street House Resident

Regular maintenance keeps common areas in excellent condition, and 24/7 security measures offer peace of mind. Property management, overall, has been stellar. Prompt service responses showcase their commitment to resident satisfaction.

Poonam
Wood Street House Resident

The staff are warm and friendly, very helpful and accommodating. The building itself is secured and has 24/7 coverage in the lobby. We are new to Cardiff and we are so happy we chose Wood Street House!

Nicola
Wood Street House Resident

Incredibly convenient location! Everything I need is within just a few minutes walk. Especially helpful to be so close to the trains station.

Joel C
Wood Street House Resident

The roof terrace is a dream; it is a lovely space to relax. The gym is great quality and well maintained. The communal lounge is a nice social area to meet neighbours. The building is fantastic and so perfectly put together, I have loved every minute of living here.

Oscar
Legal & General Resident
Box Makers Yard - Bristol

Everything is brand new and the design is so beautiful and elegant. The people working there are super friendly and kind. So happy with my choice

Emma
Legal & General Resident
Solasta Riverside - Glasgow

Very beautiful building and facilities . They have a meetings for room, working area and big dinner room you can book. The building is also opened to bringing pets which has been my struggle to find in Glasgow. Common areas include 2 big terrace which also will be very enjoyable for my dog! The staff are also incredibly helpful and are very kind.

Golf
Legal & General Resident
Solasta Riverside - Glasgow

Modern state-of-the-art building taking over Glasgow. In our flat, we can see beautiful view and the attitude of the staff is super friendly, to whom you can report problems that are solved on time. We enjoy the high floor apartment. The shape of building is special. Also the safety of this building is nice.

Harry
Legal & General Resident
Solasta Riverside - Glasgow

Exciting living experience in Glasgow. I am really satisfied with the overall property management. Staff at the reception are always kind and willing to help with everything, even minor aspects. The design of my allocated flat is fascinating. Most time of the day we can enjoy the sunshine, and thanks to the soundproof wall, no noise during night.

Jay
Legal & General Resident
Solasta Riverside - Glasgow

The building is perfect, it has plenty of amenities such as gym, pool table, shuffleboard, co-working space, private dining areas. The facilities are superb. And the concierge team is top class. The building design is modern, compared to the rest of Glasgow’s skyline.

Santiago
Legal & General Resident
Solasta Riverside - Glasgow

The design of my one bedroom optimises the space in a way that makes it feel very open. All of the employees, especially Sara and Alyssa, are very friendly and helpful. The terrace is beautiful and the gym is well stocked. My couch and bed are both very comfy.

Mac
Legal & General Resident
Solasta Riverside - Glasgow

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